By booking an appointment with Pretty Pets Grooming, you agree to the following terms and conditions.

1. Pet Health & Safety
Owners must inform Pretty Pets Grooming of any medical conditions, allergies, injuries, behavioral issues, or sensitivities before the grooming appointment. We reserve the right to refuse service if a pet is ill, aggressive, or if grooming would place the pet or staff at risk.

2. Vaccinations
All pets must be up to date on required vaccinations. Pets showing signs of illness, parasites, fleas, ticks, or contagious conditions may be refused service.

3. Grooming Risks
While every effort is made to ensure your pet’s safety and comfort, grooming involves the use of sharp tools and equipment. Minor nicks, cuts, scratches, or irritation may occasionally occur, especially with matted, elderly, anxious, or moving pets.

4. Matted Coats
Matted coats may require shaving or extensive de-matting, which can expose pre-existing skin conditions, irritation, or sores. Additional grooming fees may apply for heavily matted coats. Pretty Pets Grooming will always prioritize the comfort and safety of the pet over preserving coat length.

5. Senior or Special Needs Pets
Older pets or pets with health conditions may experience additional stress during grooming. Pretty Pets Grooming will take extra care with these pets but cannot be held responsible for health complications that may arise during or after grooming.

6. Aggressive Behavior
Owners must disclose any history of biting or aggression. Muzzles or grooming restraints may be used when necessary for safety. Pretty Pets Grooming reserves the right to stop or refuse grooming services at any time if a pet becomes aggressive or unsafe to handle.

7. Emergency Veterinary Care
In the event of an emergency, Pretty Pets Grooming may seek veterinary treatment for your pet if deemed necessary. Every effort will be made to contact the owner first. Any veterinary expenses remain the responsibility of the pet owner.

8. Appointments, Cancellations & Late Pickups
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Repeated no-shows or late cancellations may result in additional fees or refusal of future appointments.

9. Payment
Payment is due at the time of pickup unless otherwise agreed upon.

10. Photos & Marketing
Pretty Pets Grooming may take photos of pets before, during, or after grooming for social media, website, or marketing purposes. Please notify us in advance if you do not wish your pet’s photos to be used.

11. Limitation of Liability
By using our services, you acknowledge and accept the inherent risks associated with pet grooming. Pretty Pets Grooming shall not be held liable for any pre-existing conditions, stress-related reactions, injuries caused by a pet’s behavior, or issues resulting from neglected coat condition or undisclosed medical concerns.

12. Acceptance of Terms
By booking an appointment with Pretty Pets Grooming, you confirm that you have read, understood, and agreed to these Terms of Use.